Night Guest Service Agent/Night Porter

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• $26.86 per hour (plus a Night Duty Allowance)
• Minimum 30 hours per week guaranteed

About us

Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.  We are growing our diverse team and are looking for a Guest Service Agent/Porter to join our front office team.

About the role

As a Night Guest Service Agent/Porter, you’ll be at the heart of delivering outstanding guest experiences.  Your role will involve providing top-notch service, ensuring every guest enjoys a seamless and memorable stay.  Key responsibilities include:

• Support the smooth operations of the front office department, including reception duties, providing exceptional lobby services and ensuring security functions are maintained.
• Assist guests with their luggage, manage lost property and oversee storage.
• Maintain cleanliness and organisation of public areas to deliver an outstanding guest experience.

About you

We are looking for someone who brings energy, professionalism, and a commitment to exceptional service.  To succeed in this role, you’ll need to have:

• A team-oriented mindset with the ability to build strong working relationships in a fast-paced environment.
• A results-driven approach and the ability to deliver consistently high-quality customer service.
• Outstanding communication, interpersonal, and engagement skills.
• Strong attention to detail and the ability to maintain cleanliness and organisation in public areas.
• Capable of handling luggage and performing manual tasks.
• Previous experience with Opera/Opera Cloud/RTBS (desirable but not essential).
• Flexibility to work between the hours of 10pm and 6:30am on a 7 day rotating roster, including weekends and public holidays.

Benefits of working at Mercure QT Resort

• Work Your Way - Speak with us about your desired work life balance and make it a reality!
• Free use and access of our gym, saunas, hot tubs and swimming pool.
• Meals provided while on duty.
• Accommodation discounts & Free Anniversary Stay.
• Employee Assistance Program.
• Fantastic career growth opportunities.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Employee benefit card offering discounted rates with Accor worldwide.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.