Company Description
At Sofitel, luxury is more than elegance – it’s a way of operating. Every interaction, every decision and every detail shapes our reputation. As a Night Auditor, you will play an integral role in ensuring seamless overnight operations, combining exceptional guest service with financial precision to maintain the high standards that define our hotel.
Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.
Job Description
A career that lets your passion shine:
Deliver a warm, personalised and professional welcome to all guests, ensuring every interaction reflects Sofitel's luxury service standards.
Manage overnight Front Office operations, responding to guest enquiries, requests and complaints with discretion, efficiency and care.
Complete nightly financial audits, ensuring all revenue, charges, payments and transactions are accurately processed and reconciled.
Perform end-of-shift cashiering and reconciliation, maintaining precise records and adhering to hotel financial controls and procedures.
Coordinate guest wake-up calls, valet parking, express check-outs and other overnight service requirements with attention to detail.
Maintain accurate guest registration details, guest history records, VIP flags, diary events and special requests to support personalised service.
Liaise with Housekeeping, Concierge, Engineering and other departments to ensure smooth overnight operations and a seamless handover to the morning team.
Prepare and distribute required financial and operational reports accurately and within designated timeframes.
Uphold hotel security protocols, safeguarding guest valuables, confidential information and hotel assets throughout the night.
Champion VIP guest recognition and Cousu Main personalised service initiatives, creating thoughtful experiences that reflect the Sofitel brand.
Identify and report operational issues, safety hazards and guest concerns promptly, contributing to a safe and secure environment for guests and Heartists.
Qualifications
What you will bring to the role:
Previous experience in Front Office, hotel reception, night auditing or a similar customer-facing hospitality role.
Strong numerical skills and attention to detail, with the ability to complete financial reconciliations and handle transactions accurately.
Excellent communication and interpersonal skills, with a professional and guest-focused approach to service.
Confidence working independently overnight, exercising sound judgement and responding calmly to unexpected situations.
Strong organisational skills, with the ability to prioritise competing demands while maintaining accuracy and service standards.
A commitment to confidentiality, hotel security, workplace health and safety, and compliance with established procedures.
A luxury service mindset, a collaborative attitude and a willingness to learn and grow within Sofitel and Accor.
Additional Information
Thrive in Our Sofitel Gold Coast Broadbeach Community
Competitive salary package and incentive plan with comprehensive benefits
Complimentary lunch daily, dry cleaning and on-site secure parking in the heart of Broadbeach
Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday
Generous discounts on accommodation, dining and lifestyle experiences across Accor's global portfolio
Tailored recognition and reward programs, with both pop-up and large-scale employee events every month
Ongoing learning, development and career growth opportunities across Sofitel and Accor
An inclusive and supportive culture where your expertise, attention to detail and commitment to excellence make a meaningful difference to our guests' experience
Apply Now
Let your Passion Shine
Sofitel Gold Coast Broadbeach is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know. Aboriginal and Torres Strait Islander persons are encouraged to apply.
Full Australian working rights are required for this role, with flexibility to work in accordance with the operational requirements of the hotel.
