Descripción de la empresa
Fairmont La Hacienda offers guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
About Fairmont Hotels & Resorts
Join a dynamic team and become part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide — from the beaches of Hawaii to the pristine national parks of Canada, the heart of London, and the deserts of the United Arab Emirates. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Descripción del empleo
The Night Auditor is responsible for ensuring the hotel’s operational and financial continuity during the night shift, combining excellence in guest service with accuracy in accounting and auditing processes.
He or she acts as the main representative of the Front Office in the absence of the Night Manager during the night, ensuring a safe and seamless experience aligned with the hotel’s luxury standards, while correctly executing the daily financial closing.
Responsibilities
Guest Service and Night Operations
Welcomes, registers, and bids farewell to guests during the night shift, ensuring professional, warm, and efficient service.
Acts as the main point of contact for guests overnight, handling requests, concerns, and special situations with autonomy and sound judgment.
Resolves complaints and sensitive situations in accordance with established protocols, escalating to management when necessary.
Ensures a safe, calm, and comfortable environment in public areas and the lobby during the shift.
Promotes and performs upselling of rooms and hotel services when operations allow.
Night Audit and Financial Control
Fully and accurately executes all night audit and daily closing procedures.
Reviews rates, routings, taxes, charges, and transactions to ensure financial integrity.
Performs cash reconciliations, fund balancing, and cash control in accordance with Finance department standards.
Generates and distributes nightly financial and operational reports within established deadlines.
Identifies discrepancies, errors, or process deviations and reports them in a timely manner.
Operations and Security
Oversees lobby and public area activity during the night shift, ensuring order and compliance with standards.
Coordinates with Security and Maintenance regarding any technical issues or risk situations.
Actively participates in emergency management in accordance with the hotel’s emergency response plan.
Controls access and manages the issuance and safekeeping of master keys when required.
Operational Coordination and Continuity
Reviews next-day arrivals, departures, and requests, ensuring information is updated in the PMS.
Ensures proper preparation of VIP reservations, late arrivals, and special profiles.
Maintains structured and detailed communication with the day shift through clear incident reports and follow-up notes.
Ensures accurate updating of guest profiles and comments in the hotel management system.
Representation and Night Leadership
Represents the Front Office during the night shift in the absence of management.
Supports the training of new team members in audit procedures and night service standards when required.
Leads by example, conveying professionalism, composure, and a strong service orientation.
Requisitos
Education
Experience
Previous experience in Front Office or Night Audit, preferably in 4- or 5-star hotels.
Experience with PMS (Opera or similar systems).
Knowledge of basic accounting processes and cash handling.
Competencies
High level of accuracy and attention to detail.
Ability to work independently and make decisions under pressure.
Excellent interpersonal communication skills.
Strong discipline in handling cash and financial procedures.
Service-oriented mindset with the ability to anticipate guest needs.
Proficiency in English; additional languages are an asset.
Category B driving license.
Candidate must be a citizen of the European Union or possess a valid work permit for Spain.
Información adicional
Our Values
Respect
We value the needs, ideas, and individuality of others. We treat everyone with fairness, consideration, and dignity.
Sense of Belonging
We celebrate our differences. We support one another and always work together as one team.
Integrity
We build trusted relationships through mutual respect, honesty, and authenticity.
Empowerment
We have the confidence to take initiative and anticipate needs in order to create memorable moments and exceptional experiences.
Excellence
We create genuine connections and value every opportunity to make those around us feel special.
Diversity & Inclusion
Committed to fostering an inclusive environment where diverse talent can thrive, we welcome candidates from all backgrounds, experiences, and perspectives to join our team.
