Night Audit

Customer:

Perform Check-ins of the guests arriving late and show them to their room
Handle early check-outs, closing the guest account
Assist guests with concierge services
Answer the telephone and handle possible requests
Program and handle wake-up calls
Handle possible walk-ins and negotiate the room rate
Quality:

Ensure the guest satisfaction at all times
Be aware and warn security if any suspicious person enters the lobby
Orientate the guests in case of fire or any other emergency
Ensure that the reports for accounting and department Managers are done in a correct and accurate manner
 

Profit:

Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
Check if all the paperwork is fully and correctly done
Ensure a smooth closure and restart of Opera software
Maximize the profit of the hotel, reacting positively and proactively to the possibility  of creating new/unexpected revenue (upsell)

• Multilingual (English and French required)
• Open minded, capacity to work and contact with people from different cultures and backgrounds
• Capacity to solve problems independently and follow them up
• Proactive, polyvalent, guest-minded, ambitious
• Previous experience at the Front Office
• Ability to listen