Night Audit

Ibis Melbourne Hotel & Apartments are looking for a Night Audit to join this ever thriving and exciting environment. The Hotel has 250 rooms, Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets. At Ibis Melbourne Hotel & Apartments, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

Join our team as a Night Auditor and Relief Night Manager at Ibis Melbourne Hotel & Apartments!

We're seeking a detail-oriented and customer-focused individual to manage our hotel's overnight operations and ensure a seamless guest experience.

• This role is required to work overnight from 11pm to 7.00am the next day.
• Oversee front desk operations during the night shift, handling guest check-ins, check-outs, and enquiries with a friendly and professional manner
• Perform end-of-day reconciliation procedures.
• Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
• Serve as the primary point of contact for guest needs and concerns throughout the night
• Conduct regular security rounds to maintain a safe and peaceful environment for all guests
• Prepare comprehensive reports for the day shift team, ensuring smooth transitions between shifts
• Maintain accurate records of all night audit activities

What you bring to the table 

• Previous experience in Front Office operations.
• First Aid certificate would be viewed as favourable.
• Strong interpersonal and problem solving skills.
• Exceptional written and verbal communication skills.

What is in it for you:

• Complimentary Breakfast when on shift
• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.