Company Description
About the Company
Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.
Our Business
Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.
We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.
Job Description
In this role as a Member Service Agent, you will manage inbound inquiries across multiple communication channels. More specifically, you are expected to have:
Experience in a contact centre, hospitality, or other customer-facing environment (preferred).
Previous experience in an omni-channel customer service role is an advantage.
Strong rapport-building skills.
Exceptional customer service skills across all communication channels.
Highly developed interpersonal skills.
Demonstrate strong English proficiency, both verbal and written.
Qualifications
Manage a high volume of member inquiries while delivering personalized and exceptional service.
Respond to members across multiple communication channels (phone, email, chat, etc.).
Stay up to date with Accor Plus benefits, hotel offerings, and ongoing promotions.
Adapt quickly to changing member needs and expectations.
Resolve complex member inquiries or complaints in a professional and efficient manner.
Maintain accurate records of member interactions in the system.
Collaborate with internal teams to ensure seamless member experience.
Additional Information
