Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Commission on services in addition to hourly pay, plus discretionary gratuities from guests
- Paid time off, including vacation and sick leave, with eligibility for holiday pay based on hours worked
- Opportunity to qualify for medical, dental, and vision benefits based on hours worked
- Complimentary meal during shifts and free parking
- Opportunity to develop your talent and grow within your property and across the world!
Job Description
What you will be doing: Reporting to the Director, Wellness, Retail, & Club 1927, responsibilities and essential job functions include but are not limited to the following:
- Provide a variety of professional massage treatments including Swedish, Deep Tissue, Aromatherapy, and more
- Conduct consultations to assess individual needs, preferences, and any health considerations prior to treatments
- Deliver personalized, high-quality massage services that align with Fairmont policies and procedures
- Ensure guests feel welcomed, comfortable, and relaxed throughout the spa experience
- Perform massage and body treatments safely and effectively according to protocols and standards
- Adjust pressure, techniques, and treatments based on guest preferences and feedback
- Monitor guest comfort and respond promptly to any concerns during treatments
- Prepare treatment rooms before and after each service according to spa cleanliness and presentation standards
- Maintain cleanliness, sanitation, and organization of treatment rooms, equipment, and linens
- Ensure proper use and care of spa products, oils, tools, and supplies
- Recommend appropriate spa services and retail products to enhance guest wellness and treatment results
- Educate guests on aftercare and wellness practices to extend the benefits of treatments
- Maintain accurate service records and communicate guest preferences when appropriate
- Work collaboratively with spa therapists, attendants, and spa reception to ensure smooth daily operation
- Participate in ongoing training sessions, team meetings, and professional development activities
- Contribute to a positive, professional, and relaxing spa environment
- Maintain guest confidentiality and demonstrate professionalism at all times
- Follow all health, safety, and sanitation regulations and spa policies
- Other duties as assigned
Qualifications
Your experience and skills include: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Valid Massage Therapy License in accordance with state regulations
- Certification in recognized massage modalities such as Swedish and Deep Tissue
- Previous experience in a luxury spa, resort, or hotel environment preferred
- Knowledge of anatomy, physiology, and massage techniques
- Excellent customer service and communication skills
- Friendly, personable disposition and positive attitude
- Professional appearance and demeanor
- Must be available to work flexible shifts, including weekends and holidays
Physical Requirements:
- Ability to stand for extended periods of time
- Ability to perform repetitive massage movements throughout the shift
- Ability to lift and carry spa supplies up to 25 lbs
- Physical stamina to perform multiple treatments per shift
Hourly rate of $20.50
Additional Information
Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
