1. Full-Time
  2. Permanent
  4. Wellness & Recreation


Fairmont Orchid - Hawaii, Kohala Coast, United States



Massage & Principal Therapist


Luxury & Lifestyle

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

Job Description

As the Massage & Principle Therapist at the luxurious Spa Without Walls, you will show your leadership and interpersonal strengths to create a service delivery that is relaxing, mindful, and culturally infused while creating an exceptional guest journey.

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘ohana

  • Premium preferred provider medical/drug/vision benefits at competitive prices*
  • We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($25,000) + Coverage is available for your ‘ohana!*
  • We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program
  • Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
  • We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates*
  • We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
  • Complimentary meals in our employee dining facility

What you will be doing: 

  • Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor.
  • Manage the operations and efficiency of the Massage Therapist including spa facilities
  • Knowledgeable about all aspects of treatments, spa therapy, and the facility; in person and over the telephone.
  • Training and coaching of spa colleagues.
  • Maintaining a high level of professionalism in all aspects of the job.
  • Carry out any other duties and responsibilities as assigned by the hotel team.
  • Ensure spa staff are maximizing the spa bookings, upselling and tracking any lost business
  • Schedule treatment bookings and ensure smooth operation of the reception.
  • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
  • Ensure guest preferences and special requests are accommodated to the best of the property’s abilities.
  • Perform regular treatment and facility audits to maintain brand standards.
  • Be present in daily operations to oversee the success of the guest and colleague experience, including daily walk-throughs to assess quality.
  • Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.
  • Train Massage Therapist to ensure outstanding guest service.
  • Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA guest satisfaction and is a priority at all times
  • Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.
  • Manage scheduling of all therapists, documentation, leave and shift coverage
  • Maintain attendance and performance log for all therapists and coordinate with Spa Manager/Director on addressing performance or attendance concerns
  • Perform all 25, 50, 80, and 110-minute massages, body, and face treatments.
  • Ensure all massage therapists have the product and equipment needed to perform their job duties successfully
  • Troubleshoot all guest and colleague complaints/concerns and handle accordingly
  • Be available to perform practical tests on therapist candidates
  • Maintain knowledge of current trends in massage and body work industries and present concepts and ideas as they may be relevant to Fairmont Spas
  • Work with Spa Manager in the formulation of plans for projects and with the Spa Director to implement seasonal or new treatments
  • Prepare and update service operations manuals including treatment protocols


Your experience and skills include:

  • Service focused personality is essential and previous leadership experience required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Ability to work cohesively and collaboratively as part of a team
  • Detailed & service oriented with an eye for detail to be self-motivated and energetic.
  • Minimum of 1 year of experience as a massage therapist
  • Previous experience in 5-star hotel or day spa is recommended
  • Provide the necessary State and Federal Requirements to work in a Spa (Hawaii Licensed Massage Therapist)
  • Additional certification(s) in a Spa will be an advantage (Lomi-lomi, First Aid, CPR, AED)

Additional Information

Direct service providers such as Massage & Principal Therapists are entitled to earn "commissions."

  • Massage & Principal Therapists are eligible to receive up to 30% - 35% "commissions" of the price paid and received by the Hotel for the service performed by the provider.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS




Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


Browse Jobs