Marketing & Communications Specialist

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Marketing & Communications Specialist will work directly with the Sales, Marketing, Revenue, and Food & Beverage teams in supporting the strategic marketing direction of the hotel reporting to the Director of Communications.

Responsibilities and essential job functions include, but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers
• Coordinate media, partner and influencer experiences during hotel visits and stays
• Reservation creation and tracking for media/partner guests
• Event ticketing and transportation coordination
• Marketing materials creation including invitations, flyers, signage and tracking
• Assist with regular photo shoots through shot list curation and on-site support
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required
• Maintain a positive and professional relationship with all guests, vendors and partners
• Ensure all PR collateral is current and updated
• Collaborate on monthly social media post scheduling including caption creation, story linking and audience monitoring in concert with Marketing & Social Media Manager and Director of Communications
• Assist with advertising deliverables and relationships as needed (email copy, display ad curation, UTM links, etc.)
• Track press clips and notable media coverage on a daily/weekly basis with press reporting quarterly as needed
• Track monthly advertising ROI by partner
• Assist in coordinating and producing on and off-site hotel events
• Assist with ordering and tracking inventory of sales & marketing amenities
• Provide all administration duties for the Communications office including regular meeting agendas and note taking as applicable
• Track incoming invoices as well as process all invoices and add new vendors efficiently
• Food & Beverage menu and marketing maintenance and support
• Assist with the maintenance of accounts, contact, activity and business details within appropriate applications
• Follow departmental policies and procedures
• Assist e-commerce manager with website assets and updates and design updates as needed
• Digital and physical signage design and execution
• Press material review and pitching support
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Required Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous 2-3 years of administrative, PR, Marketing, Social Media or related experience preferred
• Advanced skills in Microsoft Window applications and/or relevant computer applications required
• Knowledge of Opera PMS an asset
• Knowledge of Cision, Later, Canva and InDesign an asset
• University/College degree required
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to appropriately prioritize and focus attention on needs, remaining calm and courteous at all time
• Highly organized, with the ability to be flexible and work well under deadlines
• Passion for communications related field
• Writing test required

Physical Demands

• This position requires both sitting and walking for extended periods of time throughout the day.

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V