Maintenance Manager

We are looking for a Maintenance Manager to be part of our maintenance team at The Hoxton, Southwark.

The Hoxton, Southwark is our third in London, only a skip & a hop away from the South Bank. With 192 rooms, The Apartment (our unique meeting & events space) and two killer restaurants: Albie, an all-day dining spot, and a stunning seafood rooftop restaurant Seabird, with amazing views of London PLUS our coworking space Working From_ spread over six floors…there’s something for everyone!

What you'll do...

• You will be responsible for the overall maintenance of the hotels physical facilities, maintenance costs, safety policies, and contractors.
• Your role is to ensure that the maintenance budget and stock levels are controlled, and that all employees are adhering to safety standards.
• To ensure that there is an effective PPM schedules in place.
• To maintain all plant rooms.
• To manage the onsite activity of all contractors.
• To order all maintenance supplies and ensure stock controls are in place.
• Responsible for all utility meter readings.
• Responsible for all water testing and treatment.
• To maintain records of all machinery and equipment including manufacturers details, specifications, and manuals.
• Assist with the preparation of all risk assessments.
• To ensure that all fire safety equipment is maintained and tested in a timely manner.
• To arrange and co-ordinate quotations from suppliers in relation to maintenance work.
• To ensure that all senior management are aware of any serious defects within the building.
• To ensure that all hotel Standard Operating procedures are trained and adhered to.
• To coach and develop the team, ensuring that they are well motivated and informed.
• To set stretching yet realistic objectives for the team to ensure efficiency and cleanliness of all areas of the hotel.
• To monitor the performance of the team and give regular feedback.
• To ensure a good relationship is maintained between Maintenance, Housekeeping and Front Office.
• To pro-actively identify opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams, and to be fully conversant in all related procedures.
• Responsible for the accurate completion of all People documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation. 
• Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• To play an active role in projects that involve the development and evolution of the Maintenance team.
• To pro-actively project manage any changes in policies and procedures.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• To cover shift engineer shifts as required.

What we're looking for... 

• You have a high level of verbal and written communication skills and competent computer skills.
• You know all about building management and have experience of managing MEP.
• All things Health & Safety to ensure compliance monitoring and implementation of all procedures.
• You know how to use a Facility management software.
• Stock Management is your thing!
• You have managed projects from start to finish including responsibility for budgets.
• You have experience leading a team with diverse and often specialist skill sets.
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything

What’s in it for you…

• Competitive salary and participation in company discretionary bonus scheme
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us • Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! 
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.