Maintenance & Engineering Manager I Opening Mama Shelter Lake Como (M/F/NB)

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! 

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 

Whatever your role, we're all here to make the customer experience as unforgettable as possible.  

Our mission: to bring little moments of happiness to people. 

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  

Would you like to join us and contribue to the opening of our Mama Shelter Lake Como?

THE MISSION?

Mama likes everything to work perfectly, and you make this happen! ❤️ You ensure all the preventive and curative maintenance operations of the establishment 🛠️ are in accordance with the safety and hygiene standards in place. 🧼✅ 

Thanks to your attention to detail, the Mama will remain as good as new ✨ so our customers can continue to have a perfect experience. 👌 

You coordinate the various internal and external technical interventions. 🤝 You ensure the security of goods and people. 🛡️

As a service manager, you are on the lookout for any equipment malfunction ⚠️, comments 📝 and customer complaints. 🙋‍♂️📢 

You manage CAPEX projects 💰 and assist the purchasing department in negotiating consumables and service contracts, ensuring the best quality / price ratio. 📊 

It goes without mentioning, Mama is counting on you to establish and maintain contact with local administrative authorities, firefighters 🚒 and energy suppliers ⚡ ensuring that all recommendations have been recorded, documented and that assistance will be provided in all circumstances (if needed).  

You train, support and develop your MacGyvers so that they can grow. 🌱 

MADE FOR YOU? ONLY IF… 

• You know how to keep calm and carry on. 🧘‍♂️🧘‍♀️ 

• You know how to solve this scenario (priority management): what do you do? -> If a customer reports a water leak in their room, while at the same time your GM is stuck in the elevator, and your crush calls for you in a flirtatious voice.  

• Your strength is anticipation and organization on all subjects! 🧞‍♂️🧞‍♀️ 

• You want to be at the heart of the action with your team, and not alone at your desk.  

• You like to work in a team with a Mama attitude (politeness, courtesy, generosity ...).  

• You are the first person to make themselves available when your friends renovate their bathroom. 🙋‍♂️🙋‍♀️ 

• You are flexible in your schedule. Your working hours will be determined according to the urgency of the situation.  

• You love to jump in and get your hands dirty, using your skills and knowledge.  

• Confidentiality is important to you, what happens in Mama stays in Mama. 🤐 

YOUR LITTLE EXTRAS : 

• You know how to explain your job to a person who has never held a hammer. 🤦‍♂️🤦‍♀️ 

• You are at home in a hardware store and never mount your furniture upside down.  

• Working during an emergency doesn’t make you lose your concentration. 😉 

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our Talent Team, to see if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you online to discuss, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.