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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Swissôtel The Bosphorus - Istanbul, İstanbul, Turkey

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REF52546M

Lobby Hostess (Arabic Speaker)

Region

MEA SPAC



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
  • To personally welcome guests and escort them to the elevator, outlets or other public areas as requested.
  • To offer welcome drinks and towels to check-in guests or site inspection.
  • To be an ambassador of the hotel, in and outside the work place.
  • To do a proper filing and handover between the shifts.
  • To be aware of all VIPs visiting or staying in the hotel.
  • To properly use all the equipment and PMS.
  • To strictly respect the key handling procedures.
  • To daily follow the checklists.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To daily read the logbook and to sign it. To update the activity reports.
  • To be updated with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
  • To attend a daily line up briefing with the front office team to recapitulate tasks and activity.
  • To share daily activity highlights with the supervisor, including internal and external guest opportunities.
  • To promote the Accor loyalty programs.
  • To maintain an atmosphere of high morale and a happy working relationship among the team.

Qualifications

  • Greeting customers as they enter a hotel, or event..
  • Handling phone calls and customer queries.
  • Assisting Front Office staff when necessary.
  • Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
  • Fluent speaking both English and Arabic

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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