Leisure Sales Executive

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. 

As a Leisure Sales Executive, you will play a key role within our internal sales team, managing accounts in both the tour operator and golf segments, helping convert potential clients and maintaining existing ones to achieve our objectives in the individual customer segment. As a brand ambassador, you will work closely with our OSG network, the Convention Bureau, and local authorities. Reporting to the Commercial Director, your main responsibilities and objectives include, but are not limited to, the following:

Responsibilities

• Develop strong and mutually beneficial relationships with tour operators, travel agencies, and golf segment accounts, aligning with the annual objectives of this segment.

• Maintain a positive representation of our hotel’s image for both existing and potential clients.

• Maintain a solid understanding of our hotel’s offers, rates, and promotions, actively promoting our services and value proposition.

• Identify peak demand periods and implement strategic offers targeting specific markets with the support of the Commercial Management team.

• Actively follow up with current clients and pursue new business opportunities.

• Conduct sales visits, promotional trips, and familiarization trips as necessary to meet commercial objectives and assigned targets.

• Attend trade fairs, exhibitions, and sales events to expand our network and enhance brand visibility.

• Maintain accurate administrative records, including sales call schedules and reports, ensuring timely submission.

• Keep our CRM system updated to facilitate sales activity reporting.

• Thoroughly qualify each group business opportunity, ensuring prompt responses to inquiries (within 24 hours) and maintaining an accurate group pipeline.

• Follow up on lost or declined business opportunities, providing valuable insights for improvement.

• Contribute to departmental and hotel Standard Operating Procedures (SOPs).

• Proactively seek new sales opportunities and build relationships with potential clients and partners.

• Foster positive relationships with Accor’s regional OSGs and other industry partners, such as convention bureaus and local and international authorities.

• Take a proactive approach to CRM tools and effectively manage assigned portfolios

• Demonstrated understanding of the luxury market.

• Full fluency in both Spanish and English is essential.

• Bachelor’s degree in a related field.

• Familiarity with Opera is an advantage.

• Proficiency in Microsoft Office is mandatory.

• Exceptional interpersonal skills and a customer-focused approach.

• Minimum of 3 years of experience in individual sales management.

• Collaborative team player with a supportive attitude.

• Basic accounting knowledge and strong analytical skills.

• Highly organized, results-oriented, and reliable, with a passion for excellence in customer service.

• Comprehensive understanding of hotel departments and organizational planning, with expert problem-solving skills and a consistent commitment to meeting deadlines.

• Demonstrated strong organizational skills with proactive initiative.

• Proven track record of meeting or exceeding sales targets and developing long-term relationships and contacts.

Candidate must be a citizen of the European Union or possess a valid work permit for Spain.

What is in it for you:

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!