Learning & Development Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an experienced and visionary Learning & Development Manager to join our organization in Pune, India. In this pivotal role, you will lead the strategic design, development, and implementation of comprehensive training and development programs that drive organizational excellence and foster a culture of continuous learning. As an L&D Manager, you will partner with senior leadership and department heads to align learning initiatives with business objectives, while championing employee growth and engagement across the organization.

• Develop, implement, and oversee the annual training plan and budget, ensuring strategic alignment with organizational goals and efficient resource allocation
• Conduct comprehensive Training Needs Analysis (TNA) in collaboration with department heads and senior management to identify skill gaps and training requirements
• Design, customize, and deliver engaging training programs—both internal and external—across all organizational levels and departments
• Lead and mentor the L&D team, fostering a collaborative and innovative environment that encourages creative problem-solving and professional development
• Establish and monitor key performance indicators (KPIs) to measure training effectiveness, ROI, and impact on organizational performance
• Manage Learning Management Systems (LMS) and training technology platforms to streamline enrollment, delivery, and tracking of programs
• Coordinate with external training vendors and consultants to supplement internal capabilities and ensure access to specialized expertise
• Actively drive employee engagement initiatives and development programs that support talent retention and career progression
• Analyze training data and provide actionable insights and recommendations for continuous improvement and program optimization
• Stay current with industry best practices, emerging learning technologies, and adult learning principles to keep programs innovative and relevant
• Foster an inclusive and supportive learning culture that empowers employees to develop new skills and advance their career paths

• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field
• Minimum 5–7 years of progressive experience in Learning & Development, training program management, or organizational development, preferably in a corporate or service-oriented environment
• Proven expertise in training program design, development, and delivery across diverse audiences
• Strong proficiency with Learning Management Systems (LMS) and training technology platforms
• Demonstrated experience in conducting Training Needs Analysis and translating findings into actionable learning strategies
• Excellent facilitation, coaching, and presentation skills with the ability to engage and motivate diverse groups
• Strong analytical and data interpretation skills to measure training effectiveness and calculate ROI
• Proficiency in budget management, financial planning, and resource allocation
• Experience in team leadership, staff management, and building high-performing L&D teams
• Knowledge of adult learning principles, instructional design, and curriculum development
• Familiarity with change management and organizational development initiatives
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Demonstrated ability to work collaboratively across all organizational levels and build strong stakeholder relationships
• Preferred: Certification in training and development (such as ASTD, CIPD, or equivalent), experience with vendor management, or background in specific industry training requirements