Learning & Development Manager

Mövenpick Hotels & Residences is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

Main Duties:

• Responsible for managing the learning process within the hotel.
• Ensure that all learning and development activities are completely aligned with the culture, Accor values, Movenpick strategy, and the hotel.
• Analyze and identify the needs and resources.
• Conducts an annual training needs analysis.
• Incorporates the hotel’s training plan within the Business Plan of the hotel.
• Coordinates with the department managers to help identify training opportunities for employees.
• Identify internal and external training resources and optimizes the budget.
• Incorporates customer information as part of the strategy.
• Understands the impact of the key components of a successful hotel: employees, customers, owners, and profit.
• Manage and implement company training programs and deliver training sessions with educational methods adapted to adult learning styles.
• Platform and facilitation skills.
• Develop and/or adapt training programs to meet day to day hotel needs (including lesson
• plans, participant materials, job aids, and user manuals).
• Provide training to support quality standards.
• Maximize learning by providing a creative and efficient environment in the delivery of training sessions.
• Share responsibilities for the integration and orientation process of new hires.
• Assists with the implementation of new policies, procedures, and standards.

Other Duties:

• Maintain training calendar.
• Manage the training budget.
• Produce reports as needed.
• Measure the effectiveness of training.
• Networking within the Sofitel and Accor training community.
• Has their own development plan to keep their training knowledge and skills current.