Learning & Development Manager

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1650 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. 

Reporting to the Talent & Culture Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Plan, coordinate, and execute the overall learning and development strategy for the hotel.
• Ensure that training programs are aligned with both brand standards and the hotel’s operational goals.
• Design and deliver onboarding, service, leadership, compliance, and departmental training programs.
• Conduct regular Training Needs Analyses (TNA) in collaboration with department heads.
• Develop customized training solutions that address departmental and individual performance gaps.
• Ensure training content and delivery methods meet the diverse needs of all employees.
• Monitor and assess the effectiveness of training through post-training evaluations, performance metrics, and feedback.
• Build and maintain strong partnerships with department leaders and external training vendors.
• Create and maintain an inclusive, engaging learning environment that motivates participation and growth.
• Oversee the use and effectiveness of the Learning Management System (LMS) for tracking, planning, and reporting.
• Stay updated on industry trends, hospitality innovations, and Accor global learning standards.
• Escalate any training-related issues or organizational risks to senior management in a timely manner.

• Minimum 5 years’ experience in a similar role within a luxury five-star hotel or resort.
• Proven success in implementing comprehensive learning and development programs.
• University or college degree in Hospitality, Human Resources, Education, or a related field.
• Strong proficiency in Microsoft Office, e-learning platforms, and LMS systems.
• Fluency in English is essential; Arabic proficiency is preferred.
• L&D certifications (e.g., Train the Trainer, Instructional Design, Coaching) are a plus.

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