Company Description
Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.
As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.
Job Description
MAIN SCOPE OF THE JOB:
The Kids Club Attendant is responsible for ensuring a safe, clean, and well-organized environment within the Rixy Club. The role focuses on child supervision, safety, hygiene, and support operations, while assisting the Animator and Supervisor to deliver a positive experience for young guests and their parents.
MANDATORY (ISO IMS) COMPLIANCE
All employees must comply with the ISO Integrated Management System requirements, including Quality, Environment, Health & Safety, Food Safety, and Customer Complaint Handling systems (ISO 9001, 14001, 22000, 10002), hotel SOPs, and applicable legal regulations. Active participation in risk management, safety, sustainability, and continuous improvement initiatives is required.
MAIN DUTIES AND RESPONSIBILITIES
- Supervise children at all times to ensure their safety, well-being, and adherence to club rules
- Ensure parents complete all registration and child information forms correctly
- Maintain cleanliness, hygiene, and organization of the Rixy Club area at all times
- Prepare, arrange, and store toys, materials, and equipment properly
- Create and maintain inventory records for toys and equipment
- Report damaged, missing, or required replacement items to the Supervisor
- Assist Animators during activities when required
- Monitor children’s behavior and intervene appropriately when necessary
- Communicate politely and professionally with parents regarding their children
- Be prepared to provide basic first aid and report incidents according to procedures
- Be fully aware of club timings, facilities, promotions, and prices
Qualifications
- Experience working with children is preferred
- Background in hospitality, childcare, education, or recreation is an advantage
- Friendly, responsible, patient, and safety-oriented personality
Additional Information
What We’re Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits:
- Competitive salary and performance-based incentives
- Accommodation and meals provided
- Opportunities for professional growth within the Rixos and Accor network
- Access to world-class resort amenities
Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.
