IT Technician

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the IT Manager, your duties include, but are not limited to:

• Consistently provide professional, engaging, and friendly service
• Lead and manage the hotel’s daily IT operations while ensuring all standards are upheld
• Follow all company IT Security Policies related to hardware, software, and data protection
• Support and maintain end‑user workstations
• Provide support for hotel systems, including network‑connected systems, POS systems, interfaces, file servers, and UPS devices
• Maintain and manage user accounts within Active Directory
• Manage access requests through the corporate grant/revoke ticketing system
• Ensure all software installations comply with licensing requirements
• Troubleshoot day‑to‑day IT issues for colleagues
• Assist with planning and implementing infrastructure changes, upgrades, and system modifications
• Implement network security standards set by corporate guidelines
• Support troubleshooting, system backups, archiving, and disaster recovery processes, providing expert assistance when needed
• Collaborate with project teams to support implementation of internal systems
• Oversee local help desk operations and respond to escalated issues
• Maintain tracking and monitoring software
• Communicate effectively with internal and external stakeholders to resolve IT concerns in a timely manner
• Ensure company assets are used and maintained responsibly
• Balance operational tasks with administrative responsibilities and colleague needs
• Follow all departmental and safety policies
• Perform other duties as assigned

• Diploma/Degree in Computer Engineering 
• Microsoft certification (preferred)
• Previous hotel IT experience is an asset, but not required
• Strong communication, organizational, and interpersonal skills
• Excellent problem‑solving abilities with high attention to detail
• Reliable, responsible, and highly attentive to accuracy and security