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  1. Full-Time
  2. Permanent
  3. Information Technology
  4. ACCOR

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Mondrian Singapore Duxton, Singapore

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REF48566C

IT Manager

Region

Luxury & Lifestyle


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Company Description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.


Job Description

We are seeking an experienced and dynamic IT Manager to join our team at Mondrian Singapore Duxton. In this role, you will oversee the IT infrastructure, support hotel operations, and implement innovative technology solutions to enhance our guest experience.

How your day looks like?

  • To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments
  • To define and keep updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned
  • To ensure the physical and logical security of IT system
  • To ensure hotel is fully compliance & in place with the IT self-assessment requirement
  • To review and take necessary action against IT Checklist (daily, weekly, monthly & yearly) completed by IT Executive
  • To review backup status updated by IT Executive
  • To perform periodical user access review for various systems
  • To perform regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup
  • Conduct capacity and performance studies recommending appropriate action to maintain standards of performance and capacity.
  • Assist in performing hardware and software evaluation tests and determine appropriate installation or upgrade schedule.
  • Administer, maintain and provide network level support for Hotel, Bar and Restaurant. Ensure functional integration of network and database server software and LAN hardware/software components.
  • Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components.
  • Conduct capacity and performance studies pertaining to network file segments and servers (when applicable). Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.
  • Assist in the monitoring and maintenance of process server and related network functions to ensure all components are performing optimally and in concert with each other.
  • Perform hardware and software evaluations with individual workstations (when necessary) and determine appropriate installation and/or upgrade schedule.
  • Maintain complete and thorough knowledge of new releases of network and server software.
  • Document disaster recovery procedures and perform production turnover procedures with all application including but not limited to Opera Cloud, Symphony Cloud and other hotels systems.
  • Maintain department objectives and keep consistent with objective from Business Units and Corporate Units.
  • Run training classes for individual workstations and new applications. As well as attend training classes
  • To develop and maintain good relationships IT providers
  • Perform other duties as required by management.

How do I deliver this?

  • Tell it like it is- Authentic, honest, you mean it, sincere, true.
  • Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
  • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
  • Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
  • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

 


Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.
  • Minimum 5 years of IT experience, with at least 2 years in a managerial role. Previous experience in a hotel or hospitality environment is strongly preferred.
  • Technical Skills: Proficiency in network administration, cybersecurity, and cloud-based solutions. Experience with property management systems (PMS), point-of-sale (POS) systems, and hotel-specific technology is a plus.
  • Problem-Solving Skills: Ability to troubleshoot and resolve IT issues quickly and efficiently to minimize downtime.
  • Communication Skills: Strong interpersonal skills to effectively train and support hotel staff on IT systems.
  • Project Management: Ability to manage multiple projects, prioritize tasks, and meet deadlines.
     

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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