Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Accra, Ghana. In this role, you'll be the backbone of our IT operations, ensuring smooth day-to-day technology support and coordination across the organization. You'll work closely with both technical teams and end-users, providing efficient solutions and maintaining our IT infrastructure with precision and professionalism.
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues
- Manage and track IT support requests using ticketing systems, ensuring timely resolution and follow-up
- Coordinate IT equipment procurement, inventory management, and asset tracking
- Assist with user onboarding by setting up accounts, configuring systems, and providing technical orientation
- Monitor and maintain IT systems, ensuring optimal performance and security compliance
- Document IT processes, procedures, and solutions to support knowledge sharing across the organization
- Coordinate with IT vendors and service providers to resolve technical issues and manage service agreements
- Perform routine system maintenance, updates, and backups to ensure data integrity
- Support the implementation of IT policies and security best practices across the organization
- Maintain organized records of IT incidents, resolutions, and system configurations
- Collaborate with team members to identify and implement process improvements
- Respond to user inquiries with empathy and clear communication, ensuring customer satisfaction
Qualifications
- Proven experience in IT support, help desk operations, or similar technical coordination role
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Excellent attention to detail and analytical mindset for troubleshooting technical issues
- Solid understanding of IT systems, hardware, software, and basic networking concepts
- Proficiency with ticketing systems and IT asset management tools
- Exceptional communication and interpersonal skills for supporting diverse user groups
- Ability to work both independently and collaboratively within a team environment
- Problem-solving mindset with a proactive approach to identifying solutions
- Familiarity with IT security best practices and data protection principles
- Comfortable with desk-based work while remaining flexible to support operational needs
- Strong written and verbal communication skills in English
- Resilience and adaptability in a fast-paced, dynamic environment
- Preferred: IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent
- Preferred: Experience with Windows and/or Mac operating systems administration
- Preferred: Knowledge of cloud-based services and virtualization technologies
Additional Information
Your team and working environment:
ibis Styles Accra Airport City is a 3 star hotel located at Airport City close to the International Airport. It has a conducive environment with hardworking and friendly staff.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
