Company Description
Novotel Madinah is a modern 4-star hotel located in the heart of the holy city of Madinah, offering a comfortable and convenient stay for both pilgrims and leisure travelers.
Strategically positioned just 120 meters (about a 2–5 minutes walk) from Al-Masjid an-Nabawi, the hotel provides easy access to one of Islam’s most significant landmarks, making it an ideal base for Umrah visitors and religious travelers.
Overall, Novotel Madinah combines modern comfort, strategic location, and family-friendly facilities, making it a popular choice for visitors seeking a peaceful and well-connected stay in Madinah.
Job Description
Key Deliverables and Responsibilities
- Prepare invoices and ensure accurate billing for guests, companies, and travel agents.
The Accounts Receivable Officer prepares and issues accurate invoices for guests, contracted companies, and travel agents, ensuring all charges are correct, fully supported, and comply with hotel billing standards.
- Follow up and collect outstanding payments on time.
They actively follow up with customers to collect outstanding balances, ensuring payments are received within agreed credit terms to maintain healthy cash flow.
- Reconcile AR accounts and investigate discrepancies.
They perform regular reconciliation of all AR accounts and promptly investigate any discrepancies, resolving issues in coordination with relevant departments.
- Maintain proper documentation for credit approvals.
They ensure all credit applications, approval letters, contracts, and supporting documents are properly maintained, updated, and filed to meet audit and policy requirements.
- Prepare AR aging reports and submit them to management.
They generate accurate AR aging reports on a weekly and monthly basis and submit them to management, highlighting overdue accounts and potential risks.
- Coordinate with Front Office and Sales for billing issues.
They collaborate closely with the Front Office and Sales teams to resolve billing queries, rate discrepancies, posting errors, or missing backup documents.
- Ensure compliance with hotel and Accor financial policies.
They strictly follow hotel accounting procedures and Accor financial standards, ensuring all AR processes meet internal controls, audit requirements, and brand policies.
Qualifications
- Bachelor's degree in Hotel Management, Hospitality Administration, or a related field
- Minimum 3-5 years of progressive experience in Front Office management or a similar leadership role within the hospitality industry
- Exceptional interpersonal and communication skills, with fluency in English (both written and verbal); additional language skills are a plus
- Demonstrated leadership capabilities with experience in recruiting, training, and developing high-performing teams
- Strong organizational and time management skills with meticulous attention to detail
- Proficiency in Microsoft Office Suite and hotel management software applications
- Flexibility and adaptability to work varied shifts, including evenings, weekends, and holidays as required by operational needs
- Ability to work collaboratively with cross-functional departments and maintain transparent communication with all stakeholders.
Additional Information
At Novotel Madinah, part of the global Accor family, we believe our people are at the heart of everything we do. As a Heartist, you will be part of a dynamic team committed to delivering exceptional hospitality experiences in one of the world’s most meaningful destinations.
What We Offer
• Career Growth & Development
• Global Opportunities
• Competitive Benefits
• Recognition Culture
• Work-Life Balance
Our Culture
• Heartist Spirit
• Teamwork & Respect
• Guest Passion
• Diversity & Inclusion
• Excellence in Hospitality
