In Room Dining - Waiter / Waitress

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

An In Room Dining Waiter is responsible for delivering high-quality food and beverage services directly to guests' rooms in a hotel or resort setting. This position involves taking orders, preparing the delivery cart, ensuring prompt and courteous delivery, and providing exceptional customer service to guests in their rooms. The IRD Waiter ensures that all guest orders are handled with attention to detail and that the in-room dining experience is consistent with the hotel’s service standards.

Responsibilities

• Take accurate orders from guests via phone, in person, or through in-room dining ordering systems, ensuring all special requests or dietary restrictions are noted.
• Clearly communicate guest orders to the kitchen, ensuring proper preparation of dishes and beverages.
• Confirm room numbers, delivery times, and any specific guest preferences or requests, including room setup preferences.
• Provide guests with detailed information about the in-room dining menu, including specials, ingredients, and preparation methods.
• Ensure timely and efficient delivery of food and beverages to guests’ rooms, adhering to agreed-upon delivery times.
• Present orders in a professional and polite manner, setting up food and drinks in the guest room as required.
• Assist guests in setting up meals or beverages, such as adjusting the table, providing condiments, and ensuring all necessary items (e.g., napkins, utensils) are included.
• Address any special needs or requests (e.g., dietary restrictions, additional items) during the delivery.
• Provide a high level of customer service by interacting with guests in a friendly, polite, and professional manner.
• Ensure guest satisfaction by addressing any concerns or requests promptly, offering to resolve issues if the guest’s needs are not fully met.
• Actively listen to guest feedback to improve service delivery and address any issues in real time.
• Set up dining trays, tables, and other arrangements in guests’ rooms to ensure meals are presented attractively and comfortably.
• Offer assistance to guests with any necessary dining setup, such as adjusting the lighting, arranging seating, or assisting with specific requirements.
• After the meal, promptly return to the guest room to pick up trays and remove used dishes, ensuring the room is left in a neat and tidy condition.
• Adhere to all health and safety guidelines, ensuring food and beverage items are served at the correct temperatures and are presented safely.
• Maintain cleanliness and organization of in-room dining equipment, including trays, carts, and utensils.
• Ensure that all items used for food delivery are sanitized and that hygiene standards are followed at all times.
• Present the check to the guest, explaining charges and any additional items ordered.
• Process payments in accordance with hotel policies, ensuring that any discrepancies are addressed before finalizing the transaction.
• Ensure that all transactions are logged accurately in the system for proper billing and record-keeping.
• Communicate regularly with the kitchen and the in-room dining supervisor to ensure that all guest orders are completed and delivered on time.
• Assist in the monitoring and stocking of in-room dining supplies, including trays, silverware, napkins, condiments, and beverages.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

• Previous experience in food and beverage service or as a waiter/waitress in a hotel or restaurant environment is preferred.
• Knowledge of food safety and sanitation practices, with an emphasis on maintaining hygiene standards in a guest room setting.
• Excellent communication skills, with the ability to interact effectively with guests and team members.
• A friendly, professional, and customer-focused attitude, with a passion for providing a positive in-room dining experience.
• Ability to work efficiently under pressure while maintaining attention to detail.
• Knowledge of the hotel’s in-room dining menu, policies, and procedures.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success