In Room Dining Order Taker (Saudi National)

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

We are seeking an enthusiastic and customer-focused In Room Dining Order Taker to join our team at SLS The Red Sea. As a vital member of our In Room Dining team, you will play a crucial role in ensuring our guests enjoy a seamless and memorable dining experience from the comfort of their rooms.

• Answer incoming calls promptly and professionally, taking guest orders with precision and attention to detail
• Provide knowledgeable recommendations about menu items, specials, and beverages to enhance the guest experience
• Accurately input orders into the Point of Sale system, ensuring all special requests and dietary requirements are properly recorded
• Coordinate with the kitchen and service staff to ensure timely preparation and delivery of orders
• Handle guest enquiries, special requests, and concerns efficiently and courteously
• Maintain up-to-date knowledge of all menu items, including ingredients, preparation methods, and potential allergens
• Process payments and maintain accurate records of all transactions
• Collaborate with team members to ensure smooth operations during peak hours and special events
• Adhere to all food safety, hygiene, and sanitation standards
• Assist with additional tasks as required to support the In Room Dining department

• Previous experience in a customer service role, preferably in the hospitality industry
• Familiarity with Point of Sale systems and order-taking procedures
• Excellent communication skills in English; knowledge of Vietnamese is advantageous
• Strong interpersonal skills with a friendly and professional demeanour
• Exceptional attention to detail and ability to multitask in a fast-paced environment
• Demonstrated ability to work effectively as part of a team
• Flexible availability to work various shifts, including mornings, evenings, nights, weekends, and public holidays
• Basic mathematical skills for handling orders and payments accurately
• Comprehensive knowledge of food and beverage items, including awareness of common allergens and dietary restrictions
• Physical stamina to stand and walk for extended periods, as well as carry trays and dining equipment when necessary
• Ability to remain calm and courteous under pressure, consistently prioritising guest satisfaction
• Strong organisational skills and a proactive approach to problem-solving

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

SLS Red Sea is poised to become a world-class destination, offering luxury accommodations, unparalleled service, and extraordinary experiences. As part of our team, you will be instrumental in building the teams that will bring these iconic brands to life and ensure the properties’ continued success.

If you are a driven food & beverage professional with a passion for hospitality and an interest in shaping the teams of an incredible hotel, we’d love to hear from you. Apply today to join us in this exciting pre-opening journey!