- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Dubai, Dubai, United Arab Emirates
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REF48799L
In Room Dining Assistant Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To manage the overall operation of In-Room Dining, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.
KEY ROLES & RESPONSIBILITIES
- Assist IRD Manager in efficiently managing the outlet, according to the established concept statement
- Process all requisitions through FMC (Fidelio Materials Control) as well as purchase orders
- Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
- Ensure that the outlet cashiering procedures are strictly adhered to
- Assist in the revision and updating of the outlet SOP annually
- Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
- Develop and maintain training programs to ensure a high degree of staff professionalism
- Manage day-to-day operations of In-Room Dining
- Handle complaints and make effective service recovery
- Ensure standards are being followed in accordance with F&B policies and procedures
- Ensure all employees have full product knowledge
- Regularly inspect food & beverage quality
- Follow established and proper Accounting procedures
- Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Conduct daily roll calls and ensure employees adhere to grooming standards
- Develop maintenance schedules
- Liaise with stewarding on inventory and breakage control
- Maintain daily log book maintaining clear and concise information on the operations.
- Establish guest database with preference records of regular guests
- Schedule employees to maintain Hotel’s service standards within budgeted labour costs
- Assign responsibilities to subordinates and conduct regular performance checks
- Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
- Control stock of all equipment in In-Room Dining
- Constantly monitor staff's appearance, attitude and degree of professionalism
PERSONAL ATTRIBUTES
- Excellent reading, written and oral proficiency in English
- Experienced in all aspects of restaurant service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with strong motivational skills
- Strong interpersonal skills and attention to detail
- High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
- Proven organizational skills, able to set and meet deadlines with quality results
QUALIFICATIONS
- Degree in Hotel Restaurant Management or equivalent
EXPERIENCE
- Minimum 4 years Hotel experience
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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