Houseman

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options

Summary

The Houseman is responsible for ensuring that guest rooms are clean, well-maintained, and prepared for check-in. This includes performing cleaning tasks, replenishing amenities, and providing excellent service to enhance guest satisfaction and the overall guest experience. The Houseman plays a key role in maintaining the hotel's cleanliness standards and promoting a comfortable environment for all guests.

Responsibilities

• Report for duty promptly, wearing the correct uniform and nametag consistently.
• Clean and service guest rooms by vacuuming, dusting, polishing, and wiping surfaces, including furniture, fixtures, and windows, following the Sequence of Service and Standard Operating Procedures established by management.
• Report any maintenance issues, damages, or missing items to the Housekeeping Supervisor or maintenance team.
• Ensure all amenities (e.g., soap, shampoo, linens) are properly set up according to standards and in good condition.
• Respond to guest requests for additional items such as extra pillows, towels, or blankets promptly and courteously.
• Follow all safety and hygiene procedures for handling cleaning chemicals and equipment.
• Ensure the safe storage and use of cleaning supplies.
• Assist in organizing and preparing the room for special guest requests or services.
• Maintain communication with the front desk regarding room availability and status.
• Keep track of inventory levels and notify the supervisor when supplies need replenishing.
• Submit lost and found items to security in accordance with the policy.
• Report valuable items to security as per the security guidelines.
• Assist in other housekeeping tasks or departmental projects as needed.
• Provide guests with a courteous and professional service at all times.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

• High school diploma or equivalent is preferred
• Proven experience in housekeeping or a related field is a plus.
• Knowledge of cleaning methods, materials, and equipment.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Ability to lift and carry moderate to heavy loads.
• Stamina to be on your feet for extended periods.
• Flexibility to bend, stoop, and reach

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success