1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor


Novotel Surfers Paradise, Surfers Paradise, Australia



Housekeeping Team Leader



Company Description

About Novotel Surfers Paradise…

Perfectly located in vibrant Surfers Paradise, steps away from stunning beaches, exciting nightlife, and world-renowned theme parks, our hotel offers convenience and adventure. Explore Australia’s most famous stretch of beach, indulge in thrilling activities, or savour local culinary delights. Feel like staying put? Relax in our intuitive spaces, thoughtfully designed for quality time with loved ones.

Enjoy our world-class facilities like our full-size sports court, refurbished fitness centre, and luxurious pool, nestled in amongst the dazzling Surfers Paradise skyline. Treat yourself to a satisfying breakfast buffet or relish the bold flavours at BLVD Café & Bar. At Novotel, we create unforgettable stays with exceptional service. To us, everyday moments matter.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.                                                                 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!

#WorkYourWayAtAccor #BELIMITLESS @novotelsurfersparadise

Job Description

About the role…

A unique full-time opportunity as Housekeeping Team Leader has become available in our housekeeping leadership team.  In this role your will, be reporting directly to both the Assistant Housekeeping Manager and our Housekeeping Manager to ensure we maintain exemplary cleanliness standards and presentation of guest’s rooms, public areas and heart of house areas.


Some of the things you’ll be doing: 

  • Inspecting rooms and ensuring standards are maintained to hotel brand standards.
  • Assisting the Housekeeping Management team in the day to day operations of all areas of the Housekeeping department.
  • Opening/closing shifts and allocating rooms for the housekeeping team
  • Checking rooms to ensure presentation and cleanliness standards are consistently maintained and rooms released.
  • Impeccably presenting all public areas
  • Communicating on a daily basis with the Housekeeping Management team and respective departments to ensure an effective flow of communication.
  • Providing “on the job” training and inductions to support our energetic housekeeping team. 
  • Briefing team members providing updates and key OHS updates.
  • Logging lost property; assisting with guests requests and resolving guest complaints.


If you are an experienced and passionate housekeeping professional with experience in the role of Team Leader, Shift Leader or Supervisor..... we want to hear from you.

What we're looking for:

  • Previous experience in a similar role in hotel with 200+ rooms
  • Previous experience as a trainer and leader of a housekeeping team
  • A can-do positive attitude & service with a smile  
  • A high level of attention to detail whilst having good time management skills 
  • Good working knowledge of HotSOS and housekeeping policies and procedures
  • Must hold valid Australian work rights
  • Flexible in your availability to work during peak periods including weekends and public holidays
  • Excellent presentation, interpersonal and communication skills
  • A passion for hospitality and guest service
  • A keen eye for detail with a hands-on approach
  • Full 

Additional Information

    So, when will you be joining us?

    The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
    • Ongoing career and professional development opportunities
    • A rewarding work environment
    • Global discounts on hotel accommodation & Food and Beverage

    What’s in it for you?

    • Uniform provided 
    • Paid birthday leave
    • Free staff meals during shift
    • Generous ACCOR perks including discounted accommodation and restaurant’s
    • A collaborative, vibrant culture
    • Professional development opportunities
    • ACCOR Career Milestone celebrations
    • A reward and recognition program

    What are you waiting for?  APPLY NOW!

    Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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