Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
Position: Housekeeping Supervisor
Department: Housekeeping
Reports to: Director of Housekeeping
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PURPOSE OF POSITION
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of his/her staff
- Ensure all arrival & occupied guest villas are cleaned & inspected at highest standard comply with LQA & brand standards.
- Ensure villas are up to date with required amenities & supplies
- Ensure pantries & colleague’s buggies are checked on daily basis and maintained to set standards
- Ensure to report issues in regards of landscaping & maintenance in and around villas and report them in timely manner
- Ensure to conduct departmental training as per the schedules and to match hours of training required on monthly basis
- Ensure public areas are well maintained
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Ensure all laundry are delivered before time of return is mentioned in laundry list
- Ensure to check all show villas on daily basis
- Conduct regular room checklists and to check all vacant not reserved, OOS & OOO rooms on daily basis
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain tools & equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Report unusual behavior/activities on floors to Housekeeping In charge/ Director of Housekeeping
- Ensure to check Trust you report on regular basis and communicate to team members
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
PERSONAL ATTRIBUTES
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 years experience in a similar capacity in the hospitality industry
