Company Description
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.
Job Description
At FAENA The Red Sea, excellence lives in every detail. As a Housekeeping Supervisor, you will lead and support the housekeeping team in delivering immaculate guest rooms, public spaces, and back-of-house areas that reflect the elevated luxury standards of the FAENA brand.
This role is responsible for supervising daily housekeeping operations, conducting inspections, supporting team training, and ensuring Forbes-level cleanliness, presentation, and guest service standards are consistently achieved. The ideal candidate leads by example, thrives in a fast-paced luxury environment, and is passionate about creating exceptional guest experiences.
Key Responsibilities
- Supervise housekeeping attendants and assign daily cleaning tasks and operational priorities
- Inspect guest rooms, corridors, public areas, and back-of-house spaces to ensure cleanliness and presentation standards are maintained
- Conduct quality inspections aligned with Forbes 5-star and FAENA luxury service standards
- Support onboarding and training of housekeeping team members on cleaning procedures, equipment usage, and safety standards
- Monitor housekeeping productivity, workflow, and service delivery throughout shifts
- Handle guest requests, concerns, and service recovery situations professionally and efficiently
- Coordinate closely with Front Office, Engineering, Laundry, and other operational departments to ensure seamless guest experiences
- Support VIP arrivals, special requests, deep-cleaning projects, and Lost & Found procedures
- Monitor inventory levels of linens, guest amenities, and cleaning supplies to ensure operational readiness
- Ensure compliance with health, hygiene, sanitation, and workplace safety standards
- Report maintenance issues, operational concerns, and quality deficiencies promptly
- Maintain accurate operational records and support departmental reporting requirements
Qualifications
- Minimum 2 years of housekeeping experience within a luxury hotel or resort environment, including supervisory or coordinator experience
- Previous exposure to Forbes 5-star or AAA 5-Diamond standards preferred
- Familiarity with Opera PMS and housekeeping systems preferred
- Strong leadership, team supervision, and organizational skills
- High attention to detail with a strong understanding of luxury cleanliness and presentation standards
- Excellent communication and interpersonal skills
- Ability to handle guest concerns with professionalism and discretion
- Knowledge of inventory control, linen management, chemical handling, and safety procedures
- Ability to work efficiently under pressure in a fast-paced environment
- Basic computer and reporting skills
- Hospitality qualification or related education preferred
