Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Be part of the leadership team of Mercure Oradea, a contemporary midscale hotel featuring 90 rooms, four conference halls, a spa & wellness center, restaurant, café, lobby bar, and public areas designed to deliver a consistent, high-quality guest experience.
As Housekeeping Supervisor, you will support the Rooms Division Manager and Housekeeping Manager in supervising daily housekeeping operations, ensuring rooms and public areas meet Mercure and Accor brand standards for cleanliness, comfort, and presentation.
What’s in it for you:
- You will be part of the team and contribute to building the Housekeeping operation from the ground up
- A competitive salary package aligned with your experience and the responsibilities of the role
- Employee benefit card offering discounted rates at Accor hotels worldwide
- Learning programs through Accor Academies and international development opportunities
You will be responsible for:
Housekeeping Operations & Quality Control
- Supervise daily housekeeping operations for guest rooms, public areas, back-of-house, and spa areas.
- Ensure all rooms and areas meet Mercure and Accor cleanliness, hygiene, and brand presentation standards.
- Conduct daily room inspections and follow up on corrective actions.
- Coordinate room status updates with Front Office to ensure accurate and timely availability.
- Monitor linen, amenities, and minibar replenishment in line with standards.
Team Supervision & Training
- Supervise room attendants, public area attendants, and laundry staff during assigned shifts.
- Support recruitment, onboarding, and training of the housekeeping team in line with Accor’s Heartist culture.
- Prepare daily task allocation, manage attendance, and ensure productivity targets are met.
- Provide on-the-job coaching, performance feedback, and support team development.
Inventory, Cost Control & Equipment
- Monitor housekeeping supplies, amenities, linen, and uniforms to ensure optimal stock levels.
- Report shortages, damages, and losses; support inventory counts and cost control measures.
- Ensure proper use, storage, and maintenance of housekeeping equipment and chemicals.
Standards, Safety & Compliance
- Ensure compliance with Accor Health, Safety, and Environmental standards as well as local regulations.
- Enforce correct use of cleaning products, PPE, and safety procedures.
- Support internal audits, brand checks, and quality inspections.
Responsibilities
- Assist in developing housekeeping SOPs, cleaning schedules, and quality checklists.
- Support room setup, opening cleans, and punch-list follow-up prior to opening.
- Participate in system testing related to room status and maintenance reporting.
Qualifications
- Minimum 2–3 years of experience in housekeeping operations, preferably in an international hotel environment.
- Previous supervisory experience is an advantage.
- Strong knowledge of housekeeping standards, cleaning procedures, and room inspection processes.
- Good organizational skills and ability to manage teams and priorities under pressure.
- Basic proficiency in English; Romanian is required.
- Attention to detail, reliability, and a strong sense of responsibility.
- Experience with Accor standards or similar international brands is a plus.
You will live the brand by:
• Acting as an ambassador of the Mercure brand in every guest and team interaction.
• Delivering authentic, warm, and locally inspired hospitality through immaculate presentation.
• Leading by example and fostering a culture of quality, care, and Heartist engagement.
Additional Information
Our team and working environment
At Mercure Oradea, you will join a committed, international-minded pre-opening team delivering one of the city’s most anticipated hospitality openings, focused on consistency, efficiency, and guest satisfaction.
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
(Hotel Franchised)
