Company Description
Who we are
At The William Inglis Hotel - MGallery South West Sydney, we pride ourselves on blending history, luxury and heartfelt hospitality. Join our hotel team, where you will be supported to realise your true potential and grow your career in an environment that values individuality and excellence.
You will be part of a team where every contribution is celebrated and your ideas are encouraged to elevate our services. We are passionate about creating personalised, memorable experiences for our guests – from intimate stays to world-class events – and we empower you to bring creativity, care, and dedication to everything you do.
Help our guests feel special, and we will do the same for you.
Job Description
What we offer
Belong in a place where you can be yourself and love what you do. You will join an energetic team where every contribution matters and your creative ideas will elevate our guest experience.
We are seeking a hands-on, detail-obsessed and guest-focused Housekeeping Supervisor to lead our team and elevate cleanliness standards across the property. This role is critical in driving exceptional room presentation, improving guest cleanliness scores, and creating an environment where precision, pride and accountability are part of the daily culture.
Key Responsibilities:
- Lead and supervise the housekeeping team on shift to ensure rooms and public areas meet brand and quality standards.
- Conduct detailed room inspections to maintain exceptional presentation and improve guest cleanliness scores.
- Coordinate with Front Office and Maintenance to ensure rooms are ready on time and guest expectations are exceeded.
- Respond promptly to guest requests, special requirements, and VIP preparations.
- Support roster management to ensure effective staffing levels aligned with occupancy and business needs.
- Train, coach and develop team members to uphold service excellence and a strong attention to detail.
- Monitor linen usage, inventory levels and cleaning supplies to ensure efficient and cost-effective operations.
- Drive a culture of accountability, consistency and high standards across the housekeeping team.
- Oversee lost property procedures and guest laundry handling with care and professionalism.
- Lead by example in delivering friendly, professional service that reflects our Heartist culture.
This role requires a supportive leader with strong attention to detail, a practical approach to daily operations, and a genuine passion for maintaining high cleanliness standards. You will enjoy working alongside your team, leading by example, and taking pride in creating a welcoming and well-presented environment for our guests.
If you’re ready to step into a leadership role and make a positive impact within a collaborative team, we’d love to hear from you.
Qualifications
To be successful in this sought after role you will demonstrate:
- Minimum 2 years supervisory experience in hospitality (Housekeeping experience advantageous); qualifications desirable.
- Proficient in Microsoft Outlook, Office, and Opera; strong written and spoken English.
- Ability to work varying shifts, including weekends and public holidays.
- Hands-on, service-oriented with excellent attention to detail.
- Strong organisational, time management, and communication skills.
- Able to work with diverse teams and foster a collaborative environment.
- Flexible, adaptable, and passionate about hotel operations.
- Role model for Accor values and Heartist culture.
Additional Information
At The William Inglis Hotel, part of Accor’s MGallery Collection, you’ll enjoy:
- Career development within Australia’s largest hotel group
- Discounts on accommodation and dining across Accor globally
- A supportive, inclusive, and dynamic team culture
- The opportunity to be part of a unique property that blends luxury, heritage, and hospitality
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Apply now
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