Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
As a Housekeeping Supervisor, you will play a key role in ensuring the smooth day-to-day operation of the housekeeping department. Working closely with the Assistant Executive Housekeeper and Executive Housekeeper, you will help maintain exceptional cleanliness standards and deliver consistently high-quality guest experiences across the hotel.
Your responsibilities include:
- Supervise and support the housekeeping team during daily operations.
- Conduct room inspections to ensure brand and cleanliness standards are maintained.
- Ensure guest requests and special requirements are actioned promptly.
- Reporting maintenance issues, hazards, or faulty equipment.
- Report maintenance issues and follow up on outstanding tasks.
- Supporting Accor’s environmental program
- Assist in creating a positive and productive team environment.
- Ensure safe work practices and compliance with WHS procedures.
- Participating in required training, briefings, and Accor Academy modules.
Qualifications
What We’re Looking For
- Previous experience in housekeeping or hotel operations, preferably in a supervisory role.
- Able to work efficiently in a fast-paced environment.
- Strong attention to detail and pride in maintaining high presentation standards.
- Ability to work independently and take initiative.
- Good communication skills and fluency in English.
- A confident communicator with a positive and team-focused attitude.
- Flexible to work a rotating roster, including weekends and public holidays.
- Well-presented with a commitment to delivering exceptional guest service.
- Physically capable of performing manual tasks (lifting, pushing, pulling, stairs).
- Flexibility to work a variety of shifts across weekdays, weekends and public holidays.
- Have full working rights in Australia
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
