Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
- Team Leadership: Supervise and train housekeeping staff, providing direction and support to ensure efficient operations.
- Quality Control: Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and presentation standards are met.
- Inventory Management: Monitor and manage housekeeping supplies and linens, placing orders as necessary to maintain adequate stock levels.
- Guest Relations: Address guest inquiries and concerns promptly and professionally, ensuring a high level of guest satisfaction.
- Scheduling: Oversee staffing schedules to ensure adequate coverage for peak times and coordinate with other departments as necessary.
- Health and Safety Compliance: Ensure all cleaning supplies and equipment are used safely, and maintain compliance with health and safety regulations.
- Reporting: Maintain accurate records of housekeeping operations, including completed tasks, inventory levels, and any issues requiring attention.
Qualifications
- Previous experience in housekeeping management or supervisory roles, preferably in a hotel setting.
- Strong leadership and team management skills.
- Excellent attention to detail and organizational skills.
- Ability to work flexible hours, including weekends and holidays.
- Effective communication and interpersonal skills.
- Proficiency in using housekeeping management software is a plus.
Additional Information
experience is an asset
Prior experience working with Opera Cloud or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
