Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
As a Housekeeping Supervisor, you will be responsible for supervising and coordinating the daily operations of the Housekeeping Department to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. You will lead and support the housekeeping team, monitor room and public area standards, and ensure compliance with hotel policies and brand standards.
Key Responsibilities
* Supervise and coordinate the daily activities of Housekeeping Attendants and related team members.
* Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and presentation meet hotel and brand standards.
* Ensure guest rooms are cleaned and prepared according to established procedures and within the required timeframes.
* Assign daily tasks and room allocations to housekeeping team members.
* Monitor room status and coordinate closely with Front Office to ensure timely room availability.
* Handle guest requests, complaints, and housekeeping-related issues professionally and efficiently.
* Conduct regular inspections and follow up on maintenance issues, damages, and lost and found items.
* Ensure proper use, storage, and control of cleaning chemicals, equipment, and housekeeping supplies.
* Monitor linen and amenity stock levels and report shortages to the Housekeeping Manager.
* Train, coach, and support team members to maintain high service and cleanliness standards.
* Ensure compliance with hotel safety, hygiene, health, and security procedures.
* Support the Housekeeping Manager with daily reports, inventory, and operational follow-up.
* Promote teamwork and maintain positive working relationships with all hotel departments.
* Perform any other duties assigned by the Housekeeping Manager or Manag
Qualifications
* Previous experience in a Housekeeping Supervisor or senior Housekeeping role, preferably within a hotel environment.
* Good knowledge of housekeeping operations and hotel cleanliness standards.
* Strong leadership, communication, and organizational skills.
* Ability to supervise and motivate a multicultural team.
* Good attention to detail and problem-solving skills.
* Ability to work under pressure and manage multiple priorities.
* Good command of English; additional languages are an advantage.
* Knowledge of hotel systems and housekeeping procedures is pre
Additional Information
Be part of a team who values positive working environment, committed to growth and excellence.
