Housekeeping Supervisor

Step into a leadership role where timeless elegance meets understated luxury. At Hotel St Moritz, part of the globally renowned MGallery Hotel Collection, we’re looking for a Housekeeping Supervisor to guide, inspire, and elevate our high-performing team.

Perched above Lake Wakatipu with sweeping views to The Remarkables, Hotel St Moritz embodies the spirit of Queenstown. With beautifully appointed rooms and suites, Lombardi Restaurant, a hot tub garden, and welcoming service that goes beyond the expected, our hotel is a proud reflection of both its location and our people.

As Housekeeping Supervisor, you will lead by example — hands-on, attentive, and inspiring. Your focus will be on maintaining impeccable standards of cleanliness and luxury, while also shaping a supportive and motivated team culture. This role blends detail-oriented operational excellence with warm, genuine hospitality.

What You’ll Do

• Supervise, train, and mentor Room Attendants and Team Leaders

• Conduct room inspections, ensuring standards of five-star boutique luxury

• Support onboarding, ongoing training, and professional development for your team

• Communicate seamlessly with Front Office, Maintenance, and wider hotel teams

• Manage daily operations, rosters, productivity, and guest requests with efficiency

• Uphold health, safety, and environmental procedures with diligence

• Step in to support your team with cleaning duties when needed

• Minimum 3 years’ housekeeping experience, ideally in a luxury hotel

• A sharp eye for detail and a passion for delivering flawless standards

• Friendly, approachable, and able to motivate and connect with your team

• Strong organisational skills with the ability to juggle multiple priorities

• A team player who thrives in a hands-on, physically active role

• Excellent English communication skills, both written and verbal

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.