Housekeeping Supervisor

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Housekeeping Supervisor. Reporting to the Assistant Director, Housekeeping, the Housekeeping Supervisor oversees the day-to-day operations of the housekeeping team on a designated floor or group of floors. This role ensures that guest rooms and public areas meet the highest standards of cleanliness, comfort, and presentation. The Housekeeping Supervisor also plays a key role in training, mentoring, and motivating housekeeping staff to deliver exceptional guest experiences. 

Key Responsibilities

Team Supervision & Training 

• Assign rooms and tasks to room attendants according to the sectional schedule. 

• Train, coach, and supervise room attendants, ensuring adherence to hotel standards. 

• Monitor performance, provide feedback, and support staff development initiatives. 

• Foster a positive, collaborative, and professional team environment. 

Room Inspection & Quality Assurance 

• Conduct thorough inspections of guest rooms and public areas to ensure cleanliness and presentation meet Fairmont standards. 

• Address any deficiencies immediately, implementing corrective actions as needed. 

• Maintain consistent quality standards across assigned floors. 

Guest Service & Issue Resolution 

• Respond promptly to guest complaints or requests related to housekeeping. 

• Collaborate with other departments to resolve issues and ensure a seamless guest experience. 

• Maintain a professional and courteous demeanor at all times. 

Inventory, Equipment & Supplies 

• Ensure housekeeping supplies, linens, and equipment are well-stocked, organized, and in good condition. 

• Order, receive, and track housekeeping inventory and supplies. 

• Maintain accurate records of inventory, expenses, and usage. 

Administrative Duties & Reporting 

• Prepare and distribute handheld devices and maintain a log of usage. 

• Report operational concerns, maintenance issues, and team performance observations to the Executive Housekeeper. 

• Assist with daily, weekly, and monthly housekeeping reports as required. 

Other Responsibilities 

• Support departmental initiatives, special projects, and seasonal programs. 

• Perform additional duties as assigned by the Executive Housekeeper. 

What will you bring to this role? 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Experience 

• Minimum 2–3 years of housekeeping experience, preferably in a luxury hotel or resort environment. 

• Experience supervising or leading a team is highly desirable. 

Education  

• High school diploma or equivalent required; further education in Hospitality, Hotel Management, or related fields is an advantage. 

• Knowledge of housekeeping standards, cleaning procedures, and luxury hotel operations. 

Competencies, Knowledge & Skills 

• Strong organizational, time-management, and multi-tasking skills. 

• Proficient in using housekeeping management systems or electronic handheld devices. 

• Knowledge of health, safety, and hygiene standards applicable to housekeeping operations. 

• Exceptional interpersonal, communication, and leadership skills. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Detail-oriented with a commitment to maintaining high cleanliness and service standards. 

• Problem-solving skills with the ability to resolve guest concerns efficiently. 

Personal Attributes, Culture & Values 

• Highly responsible, reliable, and professional. 

• Adaptable, resilient, and able to perform under pressure. 

• Passionate about delivering exceptional guest experiences. 

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

• Create an environment where colleagues are empowered, supported and recognized 

Circumstances 

• Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs. 

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team