Housekeeping Manager

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

What is in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city. 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Managing the team and ensure that each performs their job duties efficiently and effectively.
• Maintaining inventory levels of supplies and linens, ordering new stock as necessary.
• Inspecting rooms and public areas to ensure they meet the hotel's standards.
• Responding to guest requests and complaints related to housekeeping services, taking necessary action to resolve the issue.
• Training new team member, providing ongoing training and development opportunities for current employees.
• Managing the departmental budget.
• Developing and implementing policies and procedures related to housekeeping services, including safety and security protocols.
• Coordinating with other departments, such as front desk and maintenance, to ensure smooth operations and guest satisfaction.

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Minimum of 2 years experience in a similar position in an international brand. Remote area work experience is preferred.
• High attention to details, in-depth knowledge of cleaning chemicals, proper storage and disposal methods.
• Strong leadership and interpersonal skills with the ability to motivate and guide the team. Hands-on and excellent problem-solving abilities and a creative approach to enhance guest experiences.
• Working knowledge of MS programs and OPERA Cloud system.
• Excellent time management, administration, communication and interpersonal skills, with the ability to interact effectively with guests and Heartists at all levels.
• Flexible with working hours and ability to work with tight deadlines.
• Physical ability to lift moderate weight, stand and walk for extended periods of time.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.