Housekeeping Manager

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

• Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
• Empowered to take decisions related to team.
• Empowered to take decisions related to guest delight and situation handling.
• Empowered to make necessary changes in standard operating procedure in liaison with the executive housekeeper.
• Empowered to take departmental decisions in absence of the executive housekeeper.
• To look for ways to minimize cost and implement the same without affecting quality.
• Budget making and ensuring same is adhered to.
• Should be aware of hotel financials
• Department’s expenses should be within hotels profitability.
• Responsible for overall hotel upkeep and maintenance.
• Officiating executive housekeeper in absence of executive housekeeper.
• Tracking guest satisfaction, meeting guests and ensuring guest delight.
• Ensuring rooms and public areas are maintained as per aesthetics and LRA standards at all times.
• Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
• Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
• Approval and reordering of new/old housekeeping related items/amenities.
• Planning shift allocation of team members.
• Responsible for all audits and guest satisfaction scores.
• Making and implementing of all action plans and improvement plans.
• Collation of Standard Operating procedures.
• Conducting interviews/appraisals/one on one meeting.
• Coordination and liaison with other departments and vendor management.
• Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
• Actualization of training and conducting training sessions for team members.
• Ensures that job descriptions and training manual are constantly updated.
• Evaluates the performance of all employees and counsels them in case of any division.
• Implements and monitors company policies standards and procedures.
• Monitors grooming and hygiene standards of the department.
• Ensures implementation of the environmental policies.
• Monitoring and control of inventory of supplies with their par stock.
• Quality check and economical use of supplies.
• Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
• Maintaining accurate updated records of all projects including repairs and renovation
• Ensures all inventories are performed and recorded.
• Controls quality and productivity of the contractor’s work
• Ensures preventive maintenance is organized in all areas under responsibility.
• Supervises and directs the daily activities and is responsible for the efficient and smooth operation of the department.
• Evaluates work load and work habits of all employees
• Improves the efficiency standards to ensure better performance
• Institutes new processes and procedures to increase productivity.

• Prior experience as an assistant manager for at least 2 years preferred or at the same level.
• College Certificate in hotel operations management or other related field.

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