Housekeeping Manager

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort.  Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences. 

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal and sick days
• Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee Activities

Job Title: Housekeeping Manager

Our resort is grand and our people exceptional.  As a Housekeeping Manager, you will assist the Director and Assistant Director of Housekeeping in overseeing the Housekeeping Operations to maintain the grandeur of the resort.  Your organization and attention to detail will help ensure all guestrooms, public and back of the house areas (excluding kitchen areas) exceed company standards and are meticulously cleaned.  Your professionalism and passion for service will help ensure staff are trained and equipped to consistently deliver outstanding room product and personalized service.

Salary Range: $73,000-$77,000

What you will be doing:

• Assist in the administration and management of the Housekeeping operation
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel
• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures
• Conduct regular inspections of VIP arrivals, guestrooms, public areas and heart of the house areas (excluding the kitchen)
• Lead and train the housekeeping staff to ensure the standards of Fairmont are well executed
• Lead and coach the housekeeping staff providing guidance, feedback, and support for performance consistency and adherence to protocols
• Assist in scheduling: department orientation, training and last minute revisions
• Participate in the interview selection for new housekeeping staff
• Address guest feedback and concerns related to housekeeping promptly and take appropriate actions to resolve issues
• Assist in maximizing hotel profitability by properly managing expenses, labour and other material resources with regular inventories, audits and analysis of losses
• Involvement in special projects associated within the housekeeping scope of responsibilities
• Ensure lost and found procedures are followed through accurately and consistently
• Maintain a close working relationship with the Engineering and Front Office departments
• In the absence of the Senior Housekeeping Leaders, act as liaison of all external contractors auditing their services regularly and ensuring their standards meet the Fairmont standards
• Occasionally assist the Laundry Department with supervision and support, both physically and administratively
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Your experience and skills include:

• High School diploma or equivalent or vocational training
• Two years of Hospitality experience in the Rooms Division
• Previous experience in Housekeeping is an asset
• Service focused personality is essential and previous leadership experience required
• Must possess computer skills, including, but not limited to Microsoft Word, Excel and Outlook
• Knowledge of Property Manager (Opera) is preferred
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance 
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  You can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani