Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
Raffles Dubai
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
About the Application Process:
At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Raffles Dubai as our new Housekeeping Attendant to provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, and public areas that meets the hotel’s standards for cleanliness and presentation. This position reports to Housekeeping Supervisor.
KEY ROLES & RESPONSIBILITIES
- Clean and maintain all assigned areas in accordance with established hotel standards, ensuring a high level of cleanliness, presentation, and attention to detail.
- Always follow LQA standards and service procedures to achieve a high level of guest satisfaction and positive Trust You Survey results.
- Ensure proper adherence to all Housekeeping Standard Operating Procedures (SOPs).
- Replenish guest amenities and supplies as required, ensuring guest rooms are fully equipped.
- Respond to guest requests promptly, professionally, and courteously.
- Report any damage, defects, or malfunctioning equipment in guest rooms or public areas to the Supervisor immediately.
- Ensure all housekeeping equipment is kept clean, well-maintained, and in good working condition.
- Accurately complete the assigned section room report and daily productivity report.
- Attend daily briefings with the Supervisor and carry out all assigned duties and tasks efficiently.
- Report all lost and found items to the Housekeeping Office immediately and strictly follow the hotel's Lost and Found procedures.
- Handle guest complaints professionally and report them to the Supervisor promptly for appropriate follow-up.
- Report any unusual behavior or suspicious activities observed in guest rooms, corridors, or public areas to the Supervisor immediately.
- Act promptly on guest concerns to prevent dissatisfaction and recover the guest experience whenever possible.
- Accurately record and update room status for the assigned section.
- Comply with all hotel health, safety, hygiene, and sanitation policies and procedures.
- Maintain high standards of Raffles grooming, appearance, and hygiene in accordance with hotel requirements.
- Attend all required meetings, participate actively in training sessions, and LQA training programs.
- Perform valet and other housekeeping support services when required, including linen delivery and laundry order processing.
- Maintain a thorough understanding of different guest levels, including VIP classifications, as well as room categories and their specific requirements.
- Follow all fire evacuation procedures and participate in required fire safety and first aid training.
Qualifications
What will you bring to this role?
PERSONAL ATTRIBUTES
- Good organizational skills
- Good level of engagement with guests
- Embrace the Raffles brand promise and luxury in your role and in all your interactions.
- Foster an inclusive environment where every individual feels valued and respected
QUALIFICATIONS
- Secondary education
- Good knowledge of Housekeeping Operations
EXPERIENCE
- Minimum 2 years experience in a similar capacity in a luxury hotel environment
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
