Housekeeping Administrative Assistant

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

At Fairmont Century Plaza, our commitment to luxurious, efficient service extends behind the scenes with our dedicated Housekeeping team. As a Housekeeping Administrative Assistant, you will play a key role in ensuring the seamless execution of operations, supporting our Housekeeping team in providing guests with pristine, comfortable, and unforgettable accommodations.

What you will be doing:

• Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
• Provide professional, friendly, and efficient support for all administrative tasks within the Housekeeping department.
• Coordinate with the Housekeeping team to track room status, maintain records, and update shift reports to ensure operational efficiency.
• Assist in ordering, inventory control, and distribution of housekeeping supplies to maintain a well-stocked department.
• Manage schedules, maintain time and attendance records, and coordinate training sessions for Housekeeping staff.
• Address guest inquiries and coordinate timely responses to ensure guest satisfaction with housekeeping services.
• Communicate with other departments, such as Engineering and Front Office, to support smooth inter-departmental collaboration.
• Uphold department policies, procedures, and service standards.
• Follow all safety policies to maintain a safe and orderly work environment.
• Other duties as assigned.

What is in it for you:

• Gross Hourly Rate: $32.00 USD 
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must have a strong focus on guest service, satisfaction, and exceeding expectations.
• Strong interpersonal and problem solving abilities.
• High School Diploma or previous hotel experience an asset. (Hospitality Diploma is a benefit)
• 2+ years of experience as an Administrative Assistant or equivalent
• 1+ years of Hospitality experience preferred; Housekeeping experience an asset
• University/College degree in in Hospitality, Administration or Communication preferred, High school diploma or equivalent training certification required
• Computer literate in Microsoft Office, Windows XP, e-mail/Internet applications required.
• Knowledge of Watson labor Management System, Knowledge of Time Management System, Opera, Rex and Hotsos an asset
• Two way communication and proven advanced writing skills
• Ability to multi task and handle assignments in a fast paced work environment
• Ability to work independently and cohesively as part of a team  
• Thoroughly organized and motivated individual, a self-starter, highly responsible and reliable
• Spanish speaking preferred, but not required.
• Must be able to work flexible shifts including AM, PM, Weekends, and Holidays.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS