Hotel Receptionist

Novotel London West is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms.

We are excited to be looking for a Hotel Receptionist to join our team. We are looking for someone who is experienced in this field and above all, someone who enjoys being part of team, working with our clients and is enthusiastic, and passionate about what they do!

Responsibilities include:

• Will be the ‘face of Novotel London West’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Be the link with the different departments of the hotel to ensure a wonderful guest experience.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

• Previous experience as Receptionist in a 4-5 star Hotel.
• Experience working with Opera PMS desirable.
• Fluent in English, both written and spoken (a 2nd language would be a plus).
• Excellent communication, presentation and interpersonal skills.
• Strong team player.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.
• Service focused personality is essential; experience is an asset.
• Must be legally eligible to work in UK.

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks

Our objective is simple: make you grow and give you the spark to unleash your personality.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.