Company Description
Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!
Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless
Job Description
Pullman & Mercure Melbourne Albert Park are looking for an enthusiastic, friendly customer service extraordinaire with a strong knowledge of the World of Melbourne to join our Concierge team as a Porter / Concierge.
About the Role:
Reporting to the Rooms Division Manager and Assistant Front Office Manager, your responsibilities as a Porter / Concierge include:
- Being the first point of contact and greeting our guests with a warm welcome every time.
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously.
- Share your knowledge and passion for Melbourne.
- Be the face of our hotel showing pride with each interaction.
- Welcome our guests and make them feel special.
- Assist guests with general enquiries and luggage requests.
- Valet parking of cars.
- General Porter duties as required.
Qualifications
About You:
The ideal candidate will have:
- A valid Australian driving license.
- Great communication and interpersonal skills.
- A passion for customer service and finding solutions.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong attention to detail.
- Reliability and flexibility to work a rotating roster across 7 days.
Additional Information
Benefits and Perks
- Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
- Access to Accor Partner Benefits such as Europcar.
- Discounted onsite car park available.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Excellent opportunity to further grow and develop your career with an industry leader
- Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
- Mentoring and career development along-side experienced and dedicated professionals.
Apply today to start a conversation and see where your Accor career can take you!
***We are unable to provide sponsorship for this role, so Australian working rights are required.
