Hotel Manager (pre-opening) Fairmont Hanoi

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests.  The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

• Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to Accor established guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
• Be present to personally welcome key residents and patrons.
• Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager.

• Solid business / financial acumen with good understanding of luxury hotel operations
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Good communicator with fluency in English.  Ability to communicate in a local language where the hotel operates is desirable.
• Executive presence – self-assured exuding quiet confidence and humility
• Pre-opening experience highly adventageous
• Strong work experience in luxury segment and local market 
• Bachelor’s degree from reputable hotel schools preferred

* luxury lifestyle experience a must for this leadership role.