Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.
Job Description
What You Will Be Doing:
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa, Food & Beverage, and Culinary)
- Lead by example, Ensuring delivery of a consistently exceptional luxury guest experience across all areas of the hotel, in line with Fairmont brand standards
- Analyses guest feedback, trends and satisfaction metrics, implementing corrective actions and continuous improvement initiatives
- Support the General Manager in the overall management and strategic direction of the hotel.
- Oversee day-to-day operations of the Hotel including Food & Beverage, Culinary, and Rooms Division.
- Ensure the hotel team delivers Fairmont’s service promise and the highest level of brand standards, turning guest moments into memorable experiences.
- Maintain constant awareness of all ongoing activities throughout the entire operation.
- Drive quality across the resort and inspire the team to create extraordinary guest experiences.
- Demonstrate commitment to service excellence through effective implementation and delivery of Fairmont Hotels & Resorts standards at all times.
- Assume the responsibilities of the General Manager in their absence.
- Guarantee through effective supervision that all services offered are always available and carried out efficiently.
- Ensure the team is fully aware of operating standards and audit criteria, conducting spot checks and audits to ensure targets are met.
- Verify daily that all standards and procedures are adhered to.
- Monitor staff rotas to ensure effective coverage of outlets, with payroll in line with budget.
- Support Heads of Department (HODs) in managing talent within their departments, ensuring correct standards and methods of service are maintained.
- Maintain good working relationships with EXCOM members, third parties, and Accor Hotel Services.
- Oversee hotel ownership, membership, and local community relations.
- Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
- Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
- Ensure each department meets its quantitative and qualitative targets.
Qualifications
What you will need to do this role:
- 5 years’ operational management experience with a strong Rooms and/or Food & Beverage background, or at least 2 years in a similar senior operational role.
- Strong understanding of hotel operations, business acumen, and luxury service delivery.
- Strong leadership capability with the ability to inspire, motivate, and develop high-performing teams.
- Excellent operational knowledge with strong commercial and financial acumen.
- Demonstrated leadership competencies including communication, coaching, and team development.
- Well-presented and professionally groomed at all times.
- Bachelor’s Degree from a reputable hospitality school preferred, or equivalent experience.
- Excellent written and spoken English; additional language skills are desirable.
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
Additional Information
Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
