Hostess

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a friendly and professional Hostess to join our team in Cairo, Egypt. As the first point of contact for our guests, you will play a crucial role in creating a warm and welcoming atmosphere, ensuring exceptional customer service from the moment they arrive.

• Greet and welcome guests with a genuine smile and positive attitude
• Assist guests with their inquiries, providing information about our services, local attractions, and amenities
• Manage reservations and seating arrangements efficiently
• Coordinate with other departments to ensure smooth guest experiences
• Maintain a clean and organized reception area
• Handle guest complaints or concerns professionally and empathetically
• Assist with special events or promotions as needed
• Ensure compliance with all health and safety regulations
• Collaborate with team members to maintain a high standard of service
• Anticipate guest needs and go above and beyond to exceed their expectations

• Exceptional interpersonal and communication skills
• Professional appearance and impeccable grooming standards
• Ability to multitask and remain calm in a fast-paced environment
• Strong attention to detail and organizational skills
• Flexible availability, including evenings, weekends, and holidays
• Previous experience in customer service or hospitality (2+ years preferred)
• Proficiency in English; knowledge of Arabic or other languages is a plus
• Basic computer skills for managing reservations and guest inquiries
• Physical ability to stand for extended periods and occasionally lift up to 20 lbs
• Familiarity with local attractions and amenities in Cairo
• Positive attitude and enthusiasm for creating memorable guest experiences
• Team player with a willingness to assist colleagues as needed
• Ability to maintain composure and provide excellent service in high-pressure situations
• High school diploma or equivalent; hospitality-related education is a plus

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.