Company Description
A Storied Past. A Brilliant Future.
For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York when seating, serving and greeting guests. You are the first and last person the guest encounters during their dining experience, therefore, your professionalism is essential in accurately portraying the service excellence of the hotel and restaurant.
- To report to duty punctually, in order to maintain the integrity of co-workers and guests
- To consistently offer personal and friendly service
- To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
- To ensure that the host stand is kept neat and clean at all times
- To have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)
- To efficiently track all covers in the dining room per station and have general knowledge of the union agreement
- To help guests meet their colleagues by properly using the waiting list form
- To attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
- To actively participate in the health and safety procedures as a way to reduce workplace related accidents
- To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
- To carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisor
- To feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experience
- To maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
- To complete all duties assigned to you before leaving for the day
- To communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requests
- To offer guests coat check when necessary and retrieve guest coats when departing
- To inform guests of departmental promotions
Qualifications
- Previous work experience in a restaurant/food and beverage setting.
- Excellent interpersonal skills and a team player attitude.
- Multi tasked when dealing with high volume of guest requests.
- Smart Serve is required.
- Experience with Open Table is an asset.
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Additional Information
What’s in it for you?
- Fixed Rate of Pay: $27.93 per hour.
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
