Company Description
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Job Description
Summary of Responsibilities:
Reporting to the Outlet Maitre’ D/Manager & Director of Food & Beverage, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Greet guests in a welcoming manner, escort them to their assigned table and provide menus to each guest
- Assist guests regarding food and beverage menu items in an informative and helpful manner
- Maintain and stock menus before each shift
- Ensure work area is maintained in a neat and visually pleasing manner
- Develop knowledge of all menu items, ingredients and preparation methods
- Develop an understanding of F&B Server’s tasks in the outlet
- Develop an understanding of shift end reports and the POS system
- Follow all safety and sanitation policies when handling food and beverage
- Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
- Participate in hotel committees
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required.
Qualifications
Qualifications:
- Previous service experience is strongly preferred
- Previous Point of Sale System experience is an asset
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Excellent interpersonal, communication and organizational skills are required
- Proven ability to work efficiently in a demanding and fast paced environment
- Strong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is required
Additional Information
Physical Aspects of Position (include but are not limited to):
- Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
- Bending/Reaching: 4-6 Hr/Day
- Visual Effort: Medium
- Environmental Stress: Busy Atmosphere
