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  1. Full-Time
  2. Permanent
  3. Food & Beverage
  4. Accor

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HOXTON THE HOXTON SOUTHWARK, London, United Kingdom

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REF30530Y

Head Host

Region

Luxury & Lifestyle



Company Description

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.

Albie: Albie is our all-day lobby spot where you can expect proper breakfasts and comfy seats, crowd pleasing modern dishes and a killer wine and cocktail list to see out the night.

Seabird: Enjoy panoramic views in the heart of Southwark. Featuring an array of sea-to-table offerings with Portuguese and Spanish influences.

Working From_: A desk with a view. Working From_ Southwark is located in The Hoxton, Southwark right by Blackfriars Bridge, a short stroll from Waterloo and London Bridge stations, and in good easy distance of Borough Market for your lunch break. It’s a place to come and get stuff done, with all the comforts of home but none of the distractions.

 


Job Description

What you'll do...

  • You’ll add that extra special touch to our guests’ experience by creating a culture of recognising and delighting our guests throughout the whole team; you’ll turn every guest into a regular!
  • Both guest and team experience will be at the heart of all you do. You’ll lead your team of hosts by example, keeping them involved and motivated; making feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
  • Have a firm grip of the CRM bookings system, keeping our data up to date and closely managing the Restaurant book across the day and for the weeks ahead
  • Work closely with the Restaurant General Manager and Head Chef to deliver a consistently excellent experience in our spaces

Qualifications

What we are looking for

  • A shining personality who has a genuine passion for hospitality and guest experience. You will be the face of the Hotel for our guests!
  • 2+ years’ experience in a similar hospitality Host/Front of House/ Maître’D management role in a busy, bustling environment. You’re a natural at inspiring trust and bringing others along on a journey
  • Experience using CRM bookings systems and table management
  • Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s
  • You’re looking for a place where you can be you; no clones in suits here
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What’s in it for you…

  • Up to 28 days days holiday (inclusive of bank holidays), pension and life insurance
  • A health cash plan, through which you can easily claim money back on things like dental, physiotherapy and contact lenses
  • Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Goes without saying, but we’ll feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Access to our Coworking space on evenings & weekends to work on your side-hustle
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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