Head Concierge

Mövenpick Hotels & Resorts is a globally recognized Swiss hospitality brand known for its upscale hotels and resorts, offering a blend of Swiss excellence, contemporary design, and warm hospitality. Founded in 1948, the brand has expanded to over 100 locations worldwide, catering to both business and leisure travelers. Whether catering to corporate events, family vacations, or romantic getaways, Mövenpick is dedicated to delivering comfort, innovation, and a touch of Swiss hospitality.

The Head Concierge is responsible for overseeing concierge services, ensuring guests receive exceptional hospitality and personalized assistance. This role involves managing a team of concierges, handling guest inquiries, and providing recommendations for dining, entertainment, and transportation. The Head Concierge ensures a seamless guest experience by maintaining strong local partnerships and upholding the highest service standards.

• Provide guests with personalized recommendations and assistance, including dining reservations, transportation, and entertainment.
• Handle special requests, ensuring prompt and efficient service.
• Manage VIP guest experiences, ensuring their expectations are exceeded.
• Address guest concerns and resolve complaints professionally.
• Maintain an updated knowledge of local attractions, events, and services.
• Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.
• Implement and uphold service standards, ensuring consistency in guest interactions.

• 3-5 years of concierge experience with leadership skills
• Strong knowledge of local attractions and services
• Excellent communication and problem-solving abilities
• Proficiency in hotel management software and multitasking
• Fluency in English; additional languages beneficial