- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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Mondrian Mexico City Condesa, Mexico City, Mexico
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REF69964F
Head Bartender
Region
Luxury & Lifestyle
Bajo la orientación general del Bar Manager o cualquier otra persona autorizada por la dirección, asistir en gestionar y desarrollar los estándares de alimentos y bebidas del restaurante y garantizar la maximización de los beneficios del departamento. Optimizar la satisfacción del cliente mediante estándares operativos consistentemente elevados y llevar a cabo turnos de dirección, asumiendo la responsabilidad de toda la operación.
DEBERES Y FUNCIONES
- Garantizar que la operación diaria en el restaurante sea fluida.
- Ayudar al equipo de liderazgo del restaurante en alcanzar una alta satisfacción del cliente.
- Orientar y liderar al personal de servicio en el restaurante.
- Desempeñar las funciones de supervisor de manera regular.
- Maximizar el potencial de ventas y fomentar la venta adicional para optimizar los ingresos.
- Asegurarse de que los fondos de efectivo estén resguardados en todo momento.
- Minimizar el uso de horas extras.
- Asegurarse de que haya suficiente equipo operativo en todo momento.
- Registrar todas las anulaciones y reportar cualquier discrepancia de pago al Gerente del Restaurante.
- Seguir los procedimientos de la empresa al manejar efectivo, tarjetas de crédito, etc.
- Atender a los huéspedes en relación con todas las quejas e informar todas las quejas al Gerente.
- Colaborar con colegas en relación con los requisitos y necesidades de los huéspedes.
- Asegurarse de realizar un traspaso al final y al principio del turno.
- Colaborar con los Chefs de manera regular.
- Colaborar con Recepción de manera regular.
- Crear y mantener una relación personal y respetuosa con los clientes habituales.
- Mantener un perfil alto entre los clientes y manejar de manera pronta y cortés todos los comentarios, preguntas, quejas, solicitudes e investigaciones, tomando las medidas necesarias y asegurando un seguimiento exhaustivo.
- Familiarizarse con las necesidades y requisitos de los clientes para garantizar un servicio eficiente y amigable.
- Enfoque fanático en la calidad y consistencia en todas las áreas, calidad de alimentos y bebidas, servicio al cliente, limpieza, etc.
- Como parte importante de un equipo, intentarás ayudar a los compañeros que necesiten asistencia tanto del departamento como de otros departamentos.
- Mantendrás la calma en los periodos de mayor actividad para realizar el trabajo de manera eficiente y pedirás ayuda cuando sea necesario.
- Cualquier otra tarea razonable asignada por el supervisor o gerente.
- Reconocemos que estamos en la industria de la hospitalidad y eso puede requerir que proporcionemos servicio lateral. En ocasiones, solicitaremos a cada miembro del equipo que realice diversas tareas relacionadas según sea necesario, en aras de brindar un servicio excepcional al cliente. Controlarás las horas nocturnas, días y/o horas extra del staff a tu cargo.
- Experiencia previa en el puesto de mínima de 2 años.
- Inglés conversacional
- Certificaciones del área
- Radicar en CDMX (preferente)
- Experiencia con segmento luxury (min. 1 año) preferente.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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